CAREERS

Theater

OPEN POSITION – JUNE 2022

MANAGER OF OPERATIONS & VISITOR SERVICES

SUMMARY / OBJECTIVE:
The Moonshot Museum seeks an innovative and entrepreneurial Manager of Operations & Visitor Services to support the development and execution of daily operations, logistics, and revenue streams for the Moonshot Museum. The Museum, located in Pittsburgh, PA, will open in Fall 2022 as Pennsylvania’s first-ever space museum and the only museum on the planet with a core focus on career readiness for the 21st century space industry. Moonshot Museum invites visitors to connect with the vast potential of the new space economy with the mission of inspiring them to find their place in the future of space exploration. The Manager of Operations & Visitor Services is a self-starter who will have the exciting and challenging task of building the operational framework for a museum encompassing approximately 3,000 square feet with expected annual attendance of between 50,000-70,000 visitors.

DUTIES AND RESPONSIBILITIES:

Daily Operations & Visitor Services (80%)
• Ahead of Moonshot Museum’s opening in Fall 2022, works collaboratively to build internal daily operations systems including but not limited to visitor services and ticketing, daily financial settlement, scheduling tours and group visitors, public inquiries, and opening / closing workflows.
• Recommends and executes iterations and improvements for all aspects of daily operations at this new museum, growing its initial operations from concept to reality and driving a culture of continuous improvement in visitor experience and efficiency.
• Works to ensure simple and efficient Museum ticketing and Museum shop user experience and recommends improvements to Moonshot Museum’s point of sale systems.
• Develops and enforces policies around daily cash handling procedures and ensures integrity in cash handling.
• In coordination with the Executive Director and Manager of Learning & Programs, addresses visitor and staff issues on the Museum floor, including deescalating visitor issues and engaging with visitors from a wide range of backgrounds.
• Monitors the Museum’s cleaning schedule and ensures compliance with Museum cleaning protocols.
• Supports the Museum’s volunteer program in coordination with the Manager of Learning & Programs and the Executive Director, sharing responsibility for scheduling, recruitment, enrichment, and onsite supervision of a total volunteer corps of around 20 individuals.
• Supports the Executive Director in managing Moonshot Museum’s website at moonshotmuseum.org, handling general website updates in a WordPress CMS and making recommendations on how the Museum can improve its website in collaboration with Museum staff and external vendors.
• Sets a standard for the highest levels of visitor and customer service, creating a welcoming front of house and general operational environment for every visitor to Moonshot Museum.
• Works in collaboration with the Executive Director and Manager of Learning & Programs to train staff and volunteers in best / emerging practice in working with visitors and responsible for maintaining this culture of access and continuous improvement in the Museum.

Merchandise & Retail (10%)
• Directs the Museum’s limited retail operation, including an online store and a small onsite museum store, sourcing merchandise, tracking inventory, and growing this revenue line in coordination with the Executive Director.

Reporting & Data (5%)
• Collects visitor feedback and coordinates responses to feedback in collaboration with the Executive Director and Manager of Learning & Programs, leveraging their proximity to visitors to ensure a responsive and visitor-focused organization.
• Develops and regularly builds reports on Museum attendance, revenue, and retail in coordination with the Executive Director.

Emergency & Safety Protocols (5%)
• Monitors visitor activity to ensure safety and adherence to all visitor and safety protocols.
• Ahead of Moonshot Museum’s opening, develops policies and procedures relating to safety and emergencies, including but not limited to active shooter, fire, accident reporting, natural disaster, and Code Adam protocols. Following opening, works in coordination with the Executive Director to maintain staff and volunteer training on these policies.

OTHER DUTIES:
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change and evolve at any time.

REPORTING:
• The Manager of Operations & Visitor Services reports to the Executive Director and will be a core player on the leadership team responsible for opening the Moonshot Museum to the public in Fall 2022.

SUPERVISORY RESPONSIBILITIES:
• As a brand-new position with an entirely new nonprofit museum, the Manager of Operations & Visitor Services will not initially have any direct supervisory responsibilities of paid staff. However, this position will supervise volunteers and interns alongside the Manager of Learning & Programs and the Executive Director. As the Moonshot Museum team grows, expanded supervisory responsibilities are entirely possible.

SKILLS AND QUALIFICATIONS:
• Strong people and project management skills; experience in coordinating simultaneous projects in a fast-paced environment.
• Creative problem solver and strategic thinker.
• Highly detail oriented.
• Passionate about the Moonshot Museum mission.
• Customer service focused.
• An entrepreneurial spirit and comfort with ambiguity in a non-traditional museum setting. This position will play a key role in supporting the simultaneous building and execution of Moonshot Museum’s operations, and internal structures ahead of and following its opening in Fall 2022.
• The ability to interact and communicate with a variety of audiences, especially middle and high schoolers, in a professional and engaging manner. Empathy and emotional intelligence are critical skills in this role.
• Demonstrated understanding of best / emerging practices in museum, retail, or sales operations and comfort learning more about the contemporary space industry.
• Participation in marketing, business, museum studies, communications, or related fields’ communities of practice.
• A commitment to diversity, equity, access, and inclusion.
• Demonstrated experience and ability to work collaboratively without close supervision and within tight deadlines.
• Ability to balance collaborative and autonomous approaches to working.
• Extremely strong writing and communication skills, with attention to detail in the written word.
• Prior cash handling experience and knowledge of POS systems.
• Ability to be a role model for customer service and demonstrate flexibility in a fast-paced environment where demands often change.

EDUCATION AND EXPERIENCE:
• Undergraduate degree in marketing, business, museum studies, communications, or related fields OR an equivalent array of professional experience.
• Three years demonstrated professional experience and progressive responsibility in public facing operations, sales, retail, or museum roles.

OTHER REQUIREMENTS:
• Satisfactory PA State Police Criminal Record Check and Child Abuse History Certification.
• Satisfactory FBI Criminal Record check.
• Satisfactory professional references check.
• Valid Driver’s License and ability to pass Department of Motor Vehicles check.
• Willingness to relocate to Pittsburgh, PA.

PHYSICAL DEMANDS / WORK ENVIRONMENT:
• The Manager of Operations & Visitor Services is initially a hybrid onsite / offsite position, primarily working from home during Moonshot Museum’s development and construction and transitioning to full-time onsite work in Fall 2022.
• Ability to work in fast-paced, highly-sensory, stimulating work environment due to constant interaction with other staff and visitors, including children.
• Ability to remain in a stationary position for long periods, move up to 50 lbs., and position self to interact with visitors inside the Museum space.

POSITION TYPE / EXPECTED HOURS OF WORK:
• The Manager of Operations & Visitor Services is an exempt, full-time position overseeing daily operations of the Museum. Candidates must be comfortable and prepared to work weekends. Availability on evenings and holidays will also sometimes be required.

COMPENSATION:
• The salary for the Manager of Operations & Visitor Services is $50,000 per year.
• Moonshot Museum’s hiring practices are rooted in an approach driven by equity, innovation, and sustainability. As a new and growing nonprofit organization, Moonshot Museum offers a limited benefits package for its employees including medical insurance and paid time off.

APPLICATION PROCESS:
• Please submit a resume and cover letter via email to Sam Moore, Executive Director, at sam.moore@moonshotmuseum.org with the subject line Manager of Operations & Visitor Services. In your cover letter, please address the following prompts alongside any other information you would like to share about your qualifications for the role: Why are you interested in working in a public-facing role? / How does space inspire you? / What is your favorite depiction of space in popular culture, including but not limited to film, television, museum experiences, music, art, or literature? / Why does joining a brand-new, startup museum interest you?
• It is Moonshot Museum’s policy to hire and promote qualified people and administer all terms and conditions of employment without discrimination due to race, religion, color, sex (including pregnancy, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender expression, and gender identity), national origin, ancestry, place of birth, disability, age, genetic information, use of a guide or support animal, marital status, status with regard to public assistance, or other protected-class status.
• Moonshot Museum does not discriminate based on disability in admission or access to, or employment in, its programs and activities. If you need a reasonable accommodation to enable you to complete the application process, please send a request via email to sam.moore@moonshotmuseum.org.

Non-Discrimination Statement:

It is Moonshot Museum’s policy to hire and promote qualified people and administer all terms and conditions of employment without discrimination due to race, religion, color, sex (including pregnancy, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender expression, and gender identity), national origin, ancestry, place of birth, disability, age, genetic information, use of a guide or support animal, marital status, status with regard to public assistance, or other protected-class status.